RETURN & EXCHANGE

Thank you for shopping at MinimeCustom Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund.please don’t hesitate to contact us at ,we will try our best to meet your request.

EXCHANGE

ADDRESS CHANGES

If you need to change the shipping address, please email us to service@minimecustom.com with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

DAMAGED/MISPRINTED ITEMS

Your items will be checked and intact before shipping out ; however, there are many uncontrolled factors during the transportation. Please check your items within 7 days after delivered time. If the product arrives defective, we will reprint and resend it free of charge. We may not promise the specific guarantee and accept any quality complaints after 7 days. It depends on the way you use. If you used it in an appropriate way, it can use for a long time; otherwise, it will be damaged in a short time.
Please email us to service@minimecustom.com with your order number, and include a picture of your item explaining the issue within 7 days, our customer support will be able to assist you, to reprint your item and ship it to you ASAP.
Please note: Whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected by you and sent out to you, Minime Custom is not responsible for replacing these items.

PRODUCT IMAGE DISCLAIMER
If you need to change your picture, please email us to service@minimecustom.com with your order number and the picture that you would like to change it to within 24 hours.
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.

RETURNS &CANCELLATIONS

Since your personalized products are one-of-a-kind and made just for you, a 30% customization fee per item is included in your purchase.Your order will be fully refunded if it’s cancelled within 24 hours of purchase and please send email to service@minimecustom.com with your order number and the reason of the cancellation, and we will try to retrieve it back.
But please note, for orders cancelled after 24 hours of purchase but before shipment, a 30% cancellation fee is applied. We will NOT accept order cancellation request if the order already been shipped.If you would like to cancel your purchase which has been put into production, your order is subject to a 30% restocking fee per item.
If you would like to return your product because you are unsatisfied, please send email to service@minimecustom.com with your order number and an image of the product you received and our team will be able to determine the status of your return based on the information provided.
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged.please don’t hesitate to contact us at service@minimecustom.com, we will try our best to meet your request.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

LATE OR MISSING REFUNDS

  • If you haven’t received a refund yet, first check your bank account again. 
  • Then contact your credit card company, it may take some time before your refund is officially posted. 
  • Next contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this and you still have not received your refund yet, please contact us at service@minimecustom.com.